REVENUE CYCLE FINANCIAL REPRESENTATIVE - CUSTOMER SERVICE CALL CENTERApply Email Job Current employees click here Job ID FIN003LF Date posted 12/06/2019
Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Responsible for performing a variety of complex customer service related functions through the Call Center for patients and/or their representative including collection of prior debt, obtaining authorizations, addressing billing questions, establishing payment plans, screening for financial assistance, responding to MyUNC Chart inquiries and other Customer Service requests for both hospital and physician services across the Healthcare System.
Description of Job Responsibilities:
• Fulfills patient requests for itemization of charges, adding/verifying/billing insurance, establishing payment plans, payroll deductions, process adjustments, request refunds, and explain charity care policy and guidelines.
• Initiate patient outreach on delinquent payment plans, adding accounts to existing payment plans and high risk/balance accounts. Investigate HB and PB Set off Debt Collection Act (SODCA) disputed accounts that have received a NC State Income Tax refund withhold using current and legacy billing and imaging systems. Meets with attorneys to record depositions, collaborate with the attorney general’s office and attend/participate in hearings when needed.
• Work with Patient Relations, Risk Management for HB and PB patients who have escalated complaints or concerns. Oversee HB Client account billing and follow-up which includes validating charges and fee schedules, review and move charges, research and reconcile payments, communicate with multiple departments to answer client questions and collect payments. Work with external customers such as collection agencies, UNCPN and Hospital based clinics to address any patient concerns
High School diploma or GED. Two (2) years of experience in Hospital or Physician Insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections)
Primary Location: Chapel Hill, North Carolina, United States
Department: 8000-77110-Customer Service Call Center
Shift: Day Job